Customer Support

 
Method of Payment: We accept MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.
Order Notification: Customers receive an email order acknowledgement as well as a shipping notification. You may also check your order status by clicking the "My Account" button on the eStore page.
Contact Information: If you need to contact us for any reason, please contact a Brandinc representative at 833-517-2763 or via email at customerservice@Brandinc.com. We are available Monday through Friday 8:00 AM ? 5:00 PM PST. After hours, you may leave a message and a representative will return your phone call the next business morning.
FAQ: Frequently Asked Questions:

How do I find the status of my order?
All online store buyers can view the status of their current and past online orders by signing in and accessing the Order Status area on the website. To reach the Order Status area click on "Order Status" located in the upper right-hand corner of the page. Should you need additional help, please email customerservice@Brandinc.com or call toll free at 833-517-2763. Please include your last name, your billing address zip code and order number (if you have it) to aid in locating your order. Our customer service is available from 8:00 AM - 5:00 PST Monday through Friday.
Shipping Charges for Orders:
Shipping fees are non-refundable. Customers are responsible for the return postage or shipping fees. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to your original form of payment.

Duties and Taxes on International Orders:
Duties and taxes are non-refundable. Unfortunately, we cannot refund original duties and taxes unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the duties and taxes will be credited back to your original form of payment.
Exchanges:
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with a Customer Service Representative. Customers are responsible for all merchandise, shipping and taxes on new orders.
 
International Exchanges:
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with a customer service representative. Customers are responsible for all merchandise, shipping and duties and taxes on new orders.
How do I change the address for an order?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.
How do I find an item I want to buy?
Available items are put into categories depending on their use. Click on the appropriate category to find the available items. If you cannot find a needed item, please contact a Brandinc representative at customerservice@brandinc.com or call toll free at 833-517-2763.
Is it safe to use a credit card? Is your site secure?
Yes. Our site is equipped with Secure Socket Layer technology. If you access our store using a secure browser such as Google Chrome or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.
May I have something personalized?
Yes, absolutely! Minimum and additional charges may apply. Please contact a Brandinc representative at customerservice@brandinc.com or call us toll free at 833-517-2763 to discuss your needs.
May I order if I live outside of the United States?
Please e-mail your Brandinc representative at customerservice@brandinc.comor call toll free at 833-517-2763  to place an order outside of the US.
 Would you ship gifts directly to recipients?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.
I have a suggestion. How can I communicate that to you?
Great! We welcome all suggestions and comments! Please e-mail your comments to customerservice@Brandinc.com or call toll free at 833-517-2763. We'd love to hear from you.

Are shipping charges and sales tax included in the pricing?
Shipping charges and sales tax, if applicable, are not included in the pricing. Your shipping fees are dependent on the selected shipping method and the sales tax depends on the destination of your order as indicated by the shipping address.
 
Custom Ordering
Browse for Ideas - Look to us as your Brandinc merchandise experts. It is with tremendous pride that we present to you our Signature Collection catalog. We've selected only the best items from our best manufacturers and importers. We have personally scrutinized each item in this collection and for this reason, we are able to offer you a complete Satisfaction Guarantee.

For Product Ideas ? Browse our Merchandise Site: http://brandinc.espwebsite.com/

Can't find what you?re looking for? Need help?
Your personal Customer Service Representative is ready to support you with all your custom merchandise ideas, tailored to fit any project or budget.
Phone: 833-517-2763
Email: customerservice@Brandinc.com